Terms and Conditions
Booking Terms
The terms ‘Client’, ‘Your’ and ‘You’ refer to the person booking the property. ‘Owner’ refers to the principal, owner or representative of the property. “Path”, “We”, “Us”, “Our” refers to Path Group Ltd, a private limited company, registered in the Companies House, headquartered in 35 Grafton Way, W1T5DB, London, United Kingdom.
The following terms and conditions of booking form the basis of your contract with the Owner of your chosen property where you make a booking which we accept on the Owner’s behalf. These terms and conditions of booking also cover Path’s role and responsibilities in respect of the bookings we arrange on behalf of our clients.
Except where otherwise specified, we act only as an agent in respect of all ‘accommodation only’ bookings we take and/or make on your behalf. For all ‘accommodation only’ bookings, your contract will be with the owner/supplier/principal of the Property in question (the ‘Owner’). When making your booking we will arrange for you to enter into a contract with the applicable Owner of the Property.
We do not act in any other capacity and do not enter into any contract with you in respect of the rental of your property. The Owner’s own terms and conditions (if any) will apply in addition to these terms and conditions of booking and in the event there is any conflict between any provision of these terms and conditions of booking and the owner’s terms and conditions, the relevant provision of the owner’s terms will take precedence. The owner’s terms (if any) will be made available to you at the time of booking or earlier where Path has received these.
By making a booking, you agree that on behalf of yourself and all those named on the booking:
- You have read these Agency Terms and Conditions and agree to be bound by them;
- You have read and accept our Privacy Policy;
- You have read and accept the owner’s terms (if any).
All properties are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992 or Directive (EU) 2015/2302.
These Agency Terms and Conditions apply to all websites operated by Path, including, but not limited to:
Accuracy of Information
As an agent, Path’s responsibilities are limited to the provision of information in respect of properties which may be suitable for your requirements, facilitating the booking of your chosen property where requested to do so and otherwise communicating between you and the Owner in respect of your booking. The information we provide is obtained from the Owners or their representatives and is passed on in good faith.
If you believe any information on the site to be inaccurate, please let us know and we will investigate and correct it if necessary.
Any opinions, advice, statements, services, offers, or other information or content expressed on the site are those of the Owners of the properties or their representatives and not ours.
We do not endorse or recommend any of the properties on our site. The information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making any decision to rent a property.
Prices
The applicable price of your chosen Property will be as confirmed at the time a booking is requested.
You accept that all prices advertised are subject to change from time to time and without notice until acceptance of your booking has been confirmed by us on behalf of the Owner.
Unless detailed as payable locally or as otherwise confirmed to you in writing, the price includes gas, electricity, water and any other extra included services specified at the time of booking. There may be an additional charge in the event of excessive usage of any included service.
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. You must check the price of your chosen arrangements at the time of booking.
Booking & Payment
Availability, the applicable price and any other terms will be confirmed at the time of booking together with the applicable deposit, full payment and cancelation policy. The lead name must be authorised to make the booking on behalf of all party members. The due date of the full payment depends on the property and the Owner’s terms and will be notified to you at the time of booking.
If full payment is not received by the balance due date, we will notify the Owner who may cancel your booking and retain all payments made by you to date.
A binding contract between the Owner and the lead name will come into existence when we confirm your booking in writing (including e-mail), following receipt of your cleared funds for the amount due at the time of booking. This contract will be subject to these terms and conditions of booking and the Owner’s Terms (if any).
Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us. Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for bookings will be held by us on behalf of the Owner concerned.
Care and condition of the Property
The Property is let for holiday purposes only and may not be used for any other purpose without the written consent of the Owner. The number of persons staying at the Property (including children and infants) must not exceed the published capacity of the Property as stated on Path’s websites or the Owner’s terms at the time of booking, unless otherwise agreed. You accept that the decoration, furnishings and items provided at the Property may differ from those shown on our website or in any brochure or other material available at the time of booking, as changes may be made at any time at the discretion of the Owner.
You must notify the property manager and Path as soon as possible if the Property is damaged in any way or if there are any missing items or anything which is not working promptly, throughout your stay, or if any other problems or damage occur(s), so that we/the property manager may arrange for the issue to be dealt with and notify the Owner where appropriate. Except for any damage or other issues which are notified to us/the property manager as soon as reasonably possible after arrival, all damage, breakages or loss to the Property (“damage”) which occurs during your stay will be your responsibility to make good at your cost. An inspection of the Property will be carried out at the time of your departure or shortly after during which any damage will usually be identified (if not previously notified by you). However, any damage will still be your responsibility even if only discovered at a later stage including after any security deposit has been returned. If any damage which should have been apparent on arrival at the Property is not promptly reported, the Owner is entitled to assume that it in fact occurred during your stay.
All claims relating to or arising from any damage are for you and the Owner to resolve directly and do not concern Path. In our capacity as agent for the Owner, we will, where appropriate and to the extent we are reasonably able to, endeavour to assist in resolving any dispute which may arise but without any liability on our part.
Any serious damage to or misuse of the Property or serious breach of the terms of your contract with the Owner entitles the Owner to terminate your contract and bring your use and occupation of the Property to an end, without prior warning where the circumstances justify this. In this situation, neither the Owner nor Path will be responsible for making any refund or meeting any expenses or costs you incur as a result and will not have any further or other liability to you.
In the event of any breakdown or failure of mechanical equipment such as pumps, boilers, etc. or any problems with public utilities (such as water and electricity), please advise the Owner/Owner’s representative and Path straight away. Once we are aware of any such issue, we will liaise with the Owner with a view to resolving the situation as soon as possible. Neither Path nor the Owner have any liability for any such problems.
Changes and Cancellations by you
Any cancellation or amendment request must be sent to us in writing, by email, and will take effect on the day we receive it.
You will be advised of the cancelation policy of the property before or at the time of booking. The charges which will apply to your booking in the event of your cancellation will depend on the Owner’s terms and conditions (where they have their own T&Cs) otherwise the following conditions will apply:
- For bookings cancelled up to 60 days before the arrival date, refund of 100% of the rental fee,
- For bookings cancelled up to 30 days before the arrival date, refund of 50% of the rental fee,
- For bookings cancelled less than 30 days before the arrival date, no refund of the rental fee will be received,
If you wish to amend your booking, whilst we will try to assist, we cannot guarantee that such requests will be met. Please ensure that you have received written confirmation of any changes to your booking prior to travel in the event your amendments can be facilitated.
Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative arrangements offered by the Owner (if any) but we will have no further liability to you.
In the event the booking is cancelled by the Owner of the property you will receive a full refund of your booking cost, unless specific owner terms apply. Path cannot be held liable for any additional costs incurred by the Client (such as travel). Path recommends that the Client takes out holiday insurance to ensure against any losses incurred by an owner cancellation.
Force Majeure
We cannot accept responsibility or pay compensation where the performance of our contractual obligations is prevented by or affected by events amounting to Force Majeure (Force Majeure meaning acts of war or threat of war, political unrest, terrorist activities, adverse weather conditions, volcanic ash clouds, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war) and or similar events out of our control.
In relation to the Owner, this means the Owner will not be liable for any failure to perform or improper performance of their contract with you which is the result of an event or circumstances beyond the Owner’s control.
Such events and circumstances include, but are not limited, to the following;
- the unexpected breakdown or failure of any equipment, machinery or facilities provided or made available to you at the Property or the failure, interruption or restriction of any public utility (such as electricity or water);
- adverse weather or local conditions including flood, snow, storm, drought and exceptional temperatures (including the effect of any such conditions on the ability of any person to deliver or supply goods or provide services;
- strikes, industrial action, lock-out or labour disputes, natural disaster, acts of terrorism (threatened or actual), war, riot or civil commotion, sabotage or malicious damage, fire or accidents, infectious disease, sickness or pandemic and government measures to combat such outbreaks, and
- compliance with any law or governmental order, rule, regulation or direction, local restrictions or by-laws.
Our responsibility for your booking
Path solely acts as a Booking and Paying agent on behalf of the Owners of the properties listed on its websites. Your contract is with the Owner and its terms and conditions apply. Path shall have no responsibility or liability to the Client other than for the performance of these services. A booking is made directly between the Client and the Owner of the property and is a legally binding contract. Therefore, before confirming your booking you should read the terms carefully to ensure that you agree with everything contained within them. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith.
Path shall not be liable (whether in contract, tort, or otherwise) to you under or in connection with these terms or the bookings contemplated hereof, except for direct losses or damages incurred by you and only to the extent they result from Path’s gross negligence, fraud, or willful default. Subject to the above, concerning the liability of Path, in no event shall Path have any liability to you for any indirect, consequential, incidental, special, exemplary, or punitive damages or for any loss (whether direct or indirect) of profits, trading or business opportunity, or goodwill. We do not exclude or limit any liability for death or personal injury that arises as a result of our gross negligence or that of any of our employees whilst acting in the course of their employment.
However, in the event that we are found liable to you on any basis whatsoever, our liability shall be limited to a maximum of the total commission which we have received or are entitled to receive from the Owner in respect of your booking.
Please be advised of the Owner’s liability and any limitation or exclusions thereof in respect of the acts and/or omissions of the Owner, their employees, agents, suppliers and other third parties who provide any services in respect of or in connection with the Property, usually be found in the Owner’s Terms (where they have their own T&Cs), which we will make available to you at or prior to the time of booking.
Complaints Procedure
Because the contract for the Property is between you and the Owner, any queries or concerns should be addressed to them. If the Client is dissatisfied with the cleanliness or presentation of the property, or otherwise have a complaint whilst at the Property it should be indicated to the Owner or the Owner’s representative immediately so that, where possible, all issues can be promptly resolved. The Owner’s contact details can be found on your confirmation of booking. If you fail to notify the Owner or the Owner’s representative of any problem or dissatisfaction prior to departure from the Property, it will affect the ability to investigate the complaint and impact the way that any complaint is handled. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
Security Deposit
A security deposit may be required to cover the cost of any damage, breakages or loss affecting the Property during your stay and the cost of any telephone and other services for which an additional charge applies. If a security deposit is payable, the details will be notified to you before or at the time of booking, as each individual property has its own requirements. If no security deposit is payable, you will be directly responsible to the Owner for the cost of any damage, breakages, loss and services (for which an additional charge applies).
Please note that any dispute regarding a deduction from the security deposit is to be addressed to the Owner or Owner’s representative. Path is not authorised to enter into any correspondence concerning the security deposit.
Personal Data
For the purposes of executing these Terms and Conditions and providing you the services, Path acts as Data Controller and collects, maintains and processes your personal data in accordance with the applicable European and national regulatory framework. You have been informed by Path about the processing of your personal data, the purpose of such processing, the recipients of the data and your rights under the current regulatory framework, while you undertake to promptly inform the Bank of any change in your personal data. Regarding the processing of your personal data, the terms set out in the Privacy Policy, shall apply.
Governing law & Jurisdiction
Each party agrees that any claim, action or proceeding arising out of or in connection with these Booking terms and conditions will be governed solely by, and construed solely in accordance with,Greek law
Each party agrees agree that the courts of Athens, Greece have exclusive jurisdiction to settle any dispute, difference or other question arising in any way out of or in connection with these terms and conditions, any agreement or transaction executed in connection with any services provided to the Client under this agreement by Path or any Affiliate or any other aspect of the relationship between Path and the Client, including, without limitation: (i) any contractual, pre-contractual or non-contractual rights, obligations or liabilities arising in any way out of, in relation to or in connection with that relationship; and (ii) any issue as to the existence, validity or termination of this Agreement or any related or connected agreement.
